Illustrative scenario
Designing for the First-Time Applicant
4 min read
Most application systems are designed, implicitly, for people who have used one before. The vocabulary, the sequencing and the expectations all assume prior experience.
Designing for a first-time applicant changes almost every screen: what is explained, what is asked, and when.
Illustrative content published to demonstrate the Demhez editorial approach.
This is an illustrative scenario. It does not describe a real applicant, recipient or funded project.